Poor sales experience - delivery of vehicle went beyond the 6-8 weeks promised. Incredibly slow to respond generally, unnecessary complications with reg plate transferral, time consuming handover, charged for cancelled product without consent

I was unwell at the time of service my wife dealt with the car And was treated with excellent curtesy through out the procedure.

..sales team were GREAT, yet as per so many dealership experience, the post sales SERVICE team are aweful....appointment dealt / appointment change - attempt to charge / invoice a warranty item (especially being a Motability client)...all the usual p

Lovely environment and overall pretty simple process, but felt that the salesman John was too eager for the sale and therefore he didn't always listen/adhere to what we had agreed. Sales stats felt more important than my needs.

Brought car in at 9.15 as requested, wasn't ready until nearly 6pm No-one to indicate to us when it might be ready. Rang twice to find out. I question if I would use the service again.

I find servicing staff very poor with customer service and sometimes quite unhelpful. I've used their service dept several times and never had a good experience.

Work completed on time and to a high quality

Ok

Problems sorted on car.

One thing - asked for quote to fix a small dent - quote was not received as promised

There was confusion on the garage side which delayed the service and repairs. Also they were short staffed and should look at their internal processes to manage information between telephone and engineering people.

I can ring them any time and are always ready to help .

good service but there was some confusion about what had been completed on pick up and the service book hadn't been stamped

Activity in workshop could be better communicated. The email received did not adequately explain fault & action taken and the 'video' did not show the workshop activity, which could have answered our question & avoided need to visit Service Manager

Good service

Always have had a very good service from Barons.

Very efficient service and friendly staff

Baron's have nice people but they are very difficult to get through to. When you do, a big issue is their lack of knowledge relating to software and vehicle controls. On the last two visits I've had my settings wiped.

Good communication from service advisor. I think his name is Andy. No chasing for updates. He called as soon as I received the VHC to let me know car was ready to collect.

Courteous, efficient service

Good service

A few days after my mini service a warning came up saying my tyre pressures were low! When I checked them they were only 1.9 bar should be 2.4 bar Shouldn't the tyre pressures have been checked in the service? previous services my car was cleaned!

Made it as easy as it gets

Booked in for repair under warranty. Delivered the car at 8.15am. 4pm I rang to see if I could collect it. They hadn't even looked at it and I had to leave the car overnight. They also did not fully fix the fault and I had to book the car in again.

Have always been very well looked after by James at Barons, Hindhead each time I've purchased one of my MINIs (five in total over the years) Everything was clearly explained and dealt with very efficiently. First class, friendly service.

Nothing more to say.