There was confusion on the garage side which delayed the service and repairs. Also they were short staffed and should look at their internal processes to manage information between telephone and engineering people.

good service but there was some confusion about what had been completed on pick up and the service book hadn't been stamped

I can ring them any time and are always ready to help .

Activity in workshop could be better communicated. The email received did not adequately explain fault & action taken and the 'video' did not show the workshop activity, which could have answered our question & avoided need to visit Service Manager

Good service

Always have had a very good service from Barons.

Very efficient service and friendly staff

Good communication from service advisor. I think his name is Andy. No chasing for updates. He called as soon as I received the VHC to let me know car was ready to collect.

Baron's have nice people but they are very difficult to get through to. When you do, a big issue is their lack of knowledge relating to software and vehicle controls. On the last two visits I've had my settings wiped.

Courteous, efficient service

Good service

A few days after my mini service a warning came up saying my tyre pressures were low! When I checked them they were only 1.9 bar should be 2.4 bar Shouldn't the tyre pressures have been checked in the service? previous services my car was cleaned!

Made it as easy as it gets

Booked in for repair under warranty. Delivered the car at 8.15am. 4pm I rang to see if I could collect it. They hadn't even looked at it and I had to leave the car overnight. They also did not fully fix the fault and I had to book the car in again.

Have always been very well looked after by James at Barons, Hindhead each time I've purchased one of my MINIs (five in total over the years) Everything was clearly explained and dealt with very efficiently. First class, friendly service.

Nothing more to say.

Good service

Been dealing with James great chap for years why go anywhere else

Everyone so friendly. Made everything so easy

Service came in a lot higher than expected plus there was a crack in the windscreen afterwards which the team have not taken responsibility for.

Excellent service

Service and MOT completed efficiently, plus my concern on the tyre pressure was an added bit of advice and service

A good service experience - quick and efficient.

Always had good service

The first visit for a service was straightforward staff professional no problems The second visit was handled poorly as above.

Sales people were really excellent

We arranged for collection at 1100; however, the car was not ready due to a code not available to set up the Sat Nav. We agreed to return 2 hours later but still the code was not available. I took the car and returned 2 days later for rectification

I wasn't informed that my car had failed it's MOT until 4.15pm which meant I couldn't pick my children up on time and had difficulty with making alternative arrangements last minute.

Kept informed at all stages very happy with the staff

Everything went according to plan, friendly service , very good.

Efficient and friendly service

Speedy efficient service

The purchase went very well although as it was a new model not every detail was known about the spec so I do not have the comfort access on my new car which I would have liked. When I collected my car at the arranged time my car was not ready!