service
If they did the job Right first time it would of not had to go back the second time
If they did the job Right first time it would of not had to go back the second time
Efficient and on time
Amazing attention to detail
Very helpful staff, everything was explained to me and the process was easy. They found out what was wrong with my car and it was all fixed under warranty. I had issues with another dealership who tried to pass the blame on to me and wouldnt help.
Although tyre pressures were in satisfactory range, on checking manually after service I found them to be below datum and uneven across car. Washer bottle needed topping up.
Kind and helpful. Mine is not an expensive car in your terms, but I was treated exactly the same as if I bought the most expensive BMW
Service was carried out at the appointed time. And car was returned cleaned inside and out.
Always easy to deal with and polite.
Very local and always friendly and provides excellent service
See above answer. Highly dissatisfied.
Could not find my booking and car not cleaned very well.
Only 3 as the service record wasnt stamped
Always been satisfied with the service I receive.
The service was complete to time and additional safety issued were highlighted and resolved.
variable quality of service. Sometimes excellent but too often small issues combine to diminish any feeling of satisfaction.
The Customer Service was very poor. I submitted a complaint to Barons Hindhead about this.
Sales is great, service is expensive
I would have liked more communication from my sales advisor about the delivery of my new car
Told service was 90 minutes sit and wait appointment. Over 2 hours later still not got car back. Wasted an entire Saturday morning.
I was kept well informed at all times
No waiting all done within the allotted time. Mini came back like a new pin ????
Missed reset of oil change indicator, otherwise woulsbe 100%
Initially ignored upon arrival despite a number of staff sitting around
Car fine, see above
No complaints with my main point of contact and the mini updates were good (status of my car's production etc).
they could not have been more helpful but lack of brochures was disappointing
5 star service! Its literally up the road from me which is handy and convenient!
Excellent communication from service department, friendly and work completed on time.
As above. Service couldnt have been more timely.
I have full confidence in your technicians to carry out the work required.
Loved the follow up feedback after the service. All staff were extremely helpful (from booking in, picking and dropping off etc) and so the service didnt impact negatively on my day at all. Nice to have a clean car at the end too :-)
I asked for a fault to be investigated. Some of the action taken I was perfectly capable of taking myself and was not thought through, nor was I consulted. The resulting bill was disproportionate and I still have no resolution to the fault
No issues & car was ready for collection on time. I was emailed a video of my service & MOT & I couldn't hear a thing the mechanic was saying. This really irritating & I think it is a gimick. Don't send something you can't hear. Totally pointless.
On more than one occasion did not call back on the number requested. Minor but needs mentioning
Easy to book and got someone to collect my car, leave me a car and redeliver
Poor communication and a repeat problem which was possibly not properly identified when work was last carried out. Difficult to get hold of anyone on the telephone and it took some time before call was returned
service, all done in alloted time
Collected the car and delivered it. like the video about what they had done and report of health check.
Good service and prompt delivery
I have t been given any guarantee it will not go wrong in the next 6 months
Had issue with delivering car to garage due to illness, so had it collected and returned which was very helpful
Polite and efficient service, complimentary car wash
James Goodes was an excellent sales advisor