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Customer Reviews.

service

5

Speedy efficient service

10 September 2019

sales

4

The purchase went very well although as it was a new model not every detail was known about the spec so I do not have the comfort access on my new car which I would have liked. When I collected my car at the arranged time my car was not ready!

07 September 2019

service

4

All work conducted in the time quoted

03 September 2019

service

5

Completely without problems.

26 August 2019

service

3

Booking my mini in was a nightmare. It took 3 attempts to actually pick the mini up. Due to very poor communication. Wrong address, didn t phone me. Came to collect car then told they couldn't guarantee a return time.

25 August 2019

service

3

Barons of Hindhead Ltd carried out a good service as far as I can tell. However, their communications were appalling, they at no time gave me an estimate of how long the car would be in, and did not offer a courtesy car. Twice failed to call me back.

20 August 2019

service

1

Took car in Friday morning for service & to fix tyre valve. Barons promised car would be ready Saturday. Nobody called me to say car was ready and I called Barons multiple times but the phone is never answered. Collected car Sunday. Poor service.

14 August 2019

service

5

James Goode's is a fabulous salesman! He knows his stuff, and is so willing to get you the deal right for you.

14 August 2019

service

5

I was very well looked after by Laura as always, first class customer service

11 August 2019

service

5

Flexible and friendly

10 August 2019

service

5

always helpful and polite

09 August 2019

service

5

Everything was explained well and communicated to me.

09 August 2019

service

4

Every thing appears to be ok on the car.

02 August 2019

service

4

Work done on time and with good explanation

30 July 2019

service

2

I found the service staff to be uncooperative.the service manager was both patronising & demeaning. I felt that he only acted this way as I am female! I was given a courtesy car that was an automatic, I have never driven an automatic car in my life.

30 July 2019

service

2

I was charged for a bulb replacement which was not done. I was told that I would be telephoned to arrange another time for it to be done but noone rang me

29 July 2019

service

5

See answer 1

28 July 2019

service

1

Communication extremely poor. Phone system not working properly. Time it took to repair my car. Generally been passed around the houses!

28 July 2019

service

2.5

I was given conflicting information about the service and MOT. Now wondering if the work that was carried out was actually necessary or not. This is the second time this has happened so quite concerned.

27 July 2019

service

5

Work completed satisfactorily and got it done at fairly short notice

25 July 2019

sales

5

We have dealt with Barons Mini for many years; two cars purchased through same Sales Representative, James.

18 July 2019

sales

4

I was kept informed throughout my build of my car but did not score completely satisfied due to car not being supplied with mats.

15 July 2019

sales

5

Again Jack made the ordering etc very easy

13 July 2019

service

4

Friendly staff and straight forward process.

11 July 2019

service

5

Barons staff very helpful , well informed and customer focussed.

11 July 2019

sales

5

Nice staff and kept up to date with the build of my car

10 July 2019

service

5

Everything goes like clockwork.

04 July 2019

service

5

Laura was amazing. And a great workshop control Ian.

04 July 2019

sales

5

James Goode's my salesperson has sold me all of my cars and has looked after an old bird extremely well when as in this case there have been considerable changes in the car ,these have been gone through thoroughly , helps a lot when you are older.

03 July 2019

sales

2

Very poor communication. Complete lack of professionalism. Was very tempted to cancel the order.

02 July 2019

sales

5

The sales representative Jack from barons Hindhead, made the buying process A pleasure unlike some experiences I have had over the years in buying a new car. Well done Barons!

02 July 2019

sales

5

we were very pleased with our experience